Damages / Claims

  1. All furniture undergoes a QC inspection prior to shipping to ensure no damaged items or items with missing parts are sent out.
  2. Once the carrier takes possession of a shipment, they become responsible for the condition of the items delivered. All common carrier deliveries require a signature at the time of delivery. It is the customer’s responsibility to inspect the shipment prior to acceptance. Damaged, missing, or incorrect items must be noted on the Bill of Landing.
  3. If there is visible damage (i.e. Forklift punctures; shrink wrap is broken, torn, and cases are missing), please ask the driver to open the carton and inspect the contents with you. If you find damage, you must write "Damaged on Delivery" on the BOL and/or Delivery Receipt.
  4. If you have no time to inspect the boxes upon delivery, please note the following on the Bill of Lading: "Pallets are subject to inspection at time of delivery. I will notify carrier of pending damage within 24 hours."  This gives you time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it.
  5. If you don't note anything on the Bill of Lading and/or Delivery Receipt before you sign, you accept everything in good condition.  No any damage/shortage claim will be accepted by the carrier. We are not responsible for such claims.
  6. It is the customer’s responsibility to fill a freight claim with the carrier immediately, while we will gladly assist you with any freight claim questions. Photographs or video of the damages are required when submitting a freight claim.
  7. The customer is also required to immediately report the freight issues to us on the same day of delivery. Failure to do so may result in denial of the claims. Please keep the pallets and original packaging for possible future inspection.