Return / Exchange Policy

Customer satisfaction is our TOP PRIORITY. We will make every effort to assist you with your exchange/return; however, the final decision lies within the manufacturer's policy.

1. Please contact us before returning any item. Items returned to us WITHOUT our authorization will NOT be refunded or exchanged.

2. Returns will not be accepted without original packaging. We ONLY issue a FULL refund if shipping defective products or incorrect products by mistake and the products are unused and unassembled when returned.

3. Items that have been used or assembled cannot be exchanged or returned.

4. Custom made items or clearance/discontinued items cannot be returned if we are not at fault.

5. Shipping charge for original order is non-refundable.

6. A 50% restocking fee will be applied if the customer refuses the shipment when receiving the shipment if the products are not damaged, and the customer is responsible for both shipping costs (original Shipping and return shipping).

7. A 50% restocking fee will be applied to a returned order which is not for exchange and we are not at fault.

8. All items must be returned in their original packaging and are subject to our inspection at the time of arrival. In case the product is damaged when we receive the return, you will be charged the full price of the product as it appeared on the original order.

Color/Texture Disclaimer: Stains may appear different on certain browsers and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are perfectly accurate. Furthermore, in natural wood products there is no offer of warranty when it comes to wood-grain or any effect it may cause in terms of pattern, texture, or color even with the receipt of a sample. We, unfortunately, have no control over natural wood grain.

• When you place an order, you are accepting the limitations inherent in not directly viewing samples. If you have not received samples your approval of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains. If you would like to see firsthand materials (fabrics, vinyl’s, wood finishes, and metal swatches) please contact us and we will be happy to provide you samples. Please contact customer service for more information.

• Re-Ordering:  Color options on our products may change from time to time.  When re-ordering products, customers should reaffirm their color choice as we are not responsible for mismatches.  

Product Warranty

1. We reserve the right to replace or fix a product free of charge,  or provide a full or partial refund on a warranty claim.

2. All warranties cover only normal usage.

3. Warranties do not apply to damage resulting from delivery, misuse, abuse, or improper cleaning and maintenance. 

4. Customers assume responsibility for normal wear and tear.

5. Any warranty will be void if the product has been altered by a person or company.

6. If a problem should arise which you feel is covered by our Limited Warranty, contact customer service immediately. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Pictures and documentation supporting the claim are required. RestaurantPatioFurniture.com reserves the right to require defective parts to be returned upon request.

7. In general, we warrant our products to be free of defects in structure under normal usage and service for one year upon delivery to the customer. Special warranty applies to the following two categories –

   • Solid Wood Tables Disclaimer: Solid wood tables such as butcher block, plank and live edge inherently “move” over time in areas with lack or too much humidity. This movement may cause the wood to crack / warp and are not considered manufacturing defects and therefore, not covered under the standard warranty. As a manufacturer, we take steps to prevent the above from happening, but we have no control over natural wood products and the humidity conditions.

   • Patio Furniture: Chairs, Tables, Stools

Disclaimer RPF

1. Specifications, availability, and prices of the products are subject to change without prior notice. We are not responsible for any typographical errors.

2. Restaurantpatiofurniture.com will not be responsible for any loss or damage, whether direct or indirect, sustained by using the site or associated with the products ordered from the site.

3. We do not accept any liability for non-availability or interruption of services during the use of the website.

4. We reserve the right to reject any order due to suspicion of fraud, delivery area limitations, and typographical errors.