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Due to the size and weight of some furniture, we are unable to offer our clients a fixed shipping rate. Please submit your order online and we’ll follow up via email with a shipping quote within three business days.
Customers can use their own freight carriers if they wish to pick up orders from our warehouse. However, we are not held liable for any freight-related issues or claims when third-party carriers are used.
We strive to offer the most cost-competitive shipping solutions for our customers. Our standard shipping quotes are for delivery to commercial addresses and do not include additional services unless required or requested.
Standard shipments are delivered curbside to commercial addresses. If the delivery site does not have a loading dock, the driver will park the truck at the nearest designated loading area. We recommend the use of Lift Gate services for areas without a loading dock.
Customers must be present at the delivery site to receive their shipments. Drivers have no obligation to assist with off-loading items unless previous arrangements are made. It is the customer’s responsibility to unload freight from the truck within 30 minutes of the truck’s arrival. If our carrier is unable to deliver the items due to an incorrect address, or if the customer isn’t there to accept delivery, a redelivery fee will be assessed.
We reserve the right to charge a redelivery fee if our carrier was unable to deliver the items due to an incorrect delivery address or the absence of the customer on-site.
Transit times are estimated and calculated using the destination zip code. For more information on transit times, please contact our customer service.
Deliveries will arrive between 3-9 business days from the date of shipment. The exact time depends on distance, location, and weather conditions. Once an order has been shipped, your shipping confirmation and tracking information will be sent via email within 24 to 48 hours of shipment.
Lift Gate Service, Limited Access Service, Limited Delivery Time, Re-delivery, Re-consignment, and Residential Delivery can be requested in most cases at an additional charge.
Example of a truck with lift gate
Lift Gate Services are recommended for commercial locations without a loading dock. A special truck with a mechanical platform will lower your items to the ground, reducing labor and the possibility of damage while unloading.
Limited Access is needed for locations where a 50’ truck cannot access the drop-off location.
Limited Delivery Time fees are applied if a customer is only available to receive the delivery during a specific date/time window.
Re-delivery fee is charged if the carrier attempted delivery but was unable to after receiving incorrect delivery information or instructions
Re-Consignment is charged if the customer changes the delivery location while the shipment is in transit.