1. We accept cash, certified checks, Visa, Mastercard, or ACH payments.

2. Checks are also acceptable, but please note your order will be held for 5 - 10 business days while the check clears. To expedite your order, please use a certified check.

3. We accept wire transfer payments on orders totaling $1000 or more. If you need assistance, please call or email sales@restaurantpatiofurniture.com. We will gladly assist you.

4. We ship within the continental United States ONLY, excluding P.O. Box, FPO or US protectorates.

5. Orders are processed within 3 to 5 business days once inventory and shipping charges are confirmed. Custom orders may require a longer lead time depending on specific products and order sizes.

6. Although our products are intended for commercial use, exceptions are considered for larger residential orders over $2000 net. Please contact us for more details. 

1. Our Privacy Policy explains what information we gather when you visit and make purchases on our website. Personally identifiable information, such as your name, email address, phone number, and physical address are collected and stored in our database so that we may communicate with you and facilitate your online shopping experience. If you purchase our products and services online, we use your billing and credit card information to complete purchases and issue refunds. We will not sell, rent, or share your personally identifiable information with any third-party website not explicitly mentioned on our site. You have the right to withhold information and consent, however, you may not be granted full access to the functions and features of our website. 

2. In addition, our website may automatically capture hardware and software information such as your IP address, browser type, domain name, access times, and referring website addresses. We use this information to maintain functionality, and to provide us with general statistics that help us improve our website and continually enhance your shopping experience. 

3. We may release account or personally identifiable information if it is required for legal compliance, enforcement of our website’s terms and conditions, or protection of the rights, property, or safety of RestaurantPatioFurniture.com. This includes exchanging information with other organizations for credit risk reduction and fraud protection. 

4. Contact Us if you have any questions about our Privacy Policy.

1. Due to the size and weight of some furniture, we are unable to offer our clients a fixed shipping rate. Please submit your order online and we’ll follow up via email with a shipping quote within three business days.

2. Customers can use their own freight carriers if they wish to pick up orders from our warehouse. However, we are not held liable for any freight-related issues or claims when third-party carriers are used.

3. We strive to offer the most cost-competitive shipping solutions for our customers. Our standard shipping quotes are for delivery to commercial addresses and do not include additional services unless required or requested. 

4. Standard shipments are delivered curbside to commercial addresses. If the delivery site does not have a loading dock, the driver will park the truck at the nearest designated loading area. We recommend the use of Lift Gate services for areas without a loading dock.

5. Customers must be present at the delivery site to receive their shipments. Drivers have no obligation to assist with off-loading items unless previous arrangements are made. It is the customer’s responsibility to unload freight from the truck within 30 minutes of the truck’s arrival.  If our carrier is unable to deliver the items due to an incorrect address, or if the customer isn’t there to accept delivery, a redelivery fee will be assessed. 

6. We reserve the right to charge a redelivery fee if our carrier was unable to deliver the items due to an incorrect delivery address or the absence of the customer on-site.

7. Transit times are estimated and calculated using the destination zip code. For more information on transit times, please contact our customer service. 

8. Deliveries will arrive between 3-9 business days from the date of shipment. The exact time depends on distance, location, and weather conditions. Once an order has been shipped, your shipping confirmation and tracking information will be sent via email within 24 to 48 hours of shipment.

9. Lift Gate Service, Limited Access Service, Limited Delivery Time, Re-delivery, Re-consignment, and Residential Delivery can be requested in most cases at an additional charge. 

Example of a truck with lift gate

• Lift Gate Services are recommended for commercial locations without a loading dock. A special truck with a mechanical platform will lower your items to the ground, reducing labor and the possibility of damage while unloading. 

• Limited Access is needed for locations where a 50’ truck cannot access the drop-off location. 

• Limited Delivery Time fees are applied if a customer is only available to receive the delivery during a specific date/time window. 

• Re-delivery fee is charged if the carrier attempted delivery but was unable to after receiving incorrect delivery information or instructions  

• Re-Consignment is charged if the customer changes the delivery location while the shipment is in transit. 

• Residential Delivery fees are charged when delivering to a residential address. To avoid this fee, please have your order delivered to a commercial address.

1. All furniture undergoes a QC inspection prior to shipping to ensure no damaged items or items with missing parts are sent out.

2. Once the carrier takes possession of a shipment, they become responsible for the condition of the items delivered. All common carrier deliveries require a signature at the time of delivery. It is the customer’s responsibility to inspect the shipment prior to acceptance. Damaged, missing, or incorrect items must be noted on the Bill of Landing.

3. If there is visible damage (i.e. Forklift punctures; shrink wrap is broken, torn, and cases are missing), please ask the driver to open the carton and inspect the contents with you. If you find damage, you must write "Damaged on Delivery" on the BOL and/or Delivery Receipt.

4. If you have no time to inspect the boxes upon delivery, please note the following on the Bill of Lading: "Pallets are subject to inspection at time of delivery. I will notify carrier of pending damage within 24 hours."  This gives you time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it.

5. If you don't note any damages or shortage on the Bill of Lading and/or Delivery Receipt before you sign, you accept everything in good condition.  No any damage/shortage claim will be accepted by the carrier. We are not responsible for such claims.

6. It is the customer’s responsibility to file a freight claim with the carrier immediately, while we will gladly assist you with any freight claim questions. Photographs or video of the damages are required when submitting a freight claim.

7. The customer is also required to immediately report the freight issues to us on the same day of delivery. Photos or videos as supporting documents are required when the customer files a claim to us. Failure to do so may result in denial of the claims. Please keep the pallets and original packaging for possible future inspection.

Please contact restaurantpatiofurniture.com via phone or via Email to cancel your order.

1. Orders canceled prior to processing can be canceled with no obligation.

2. Order canceled during processing or after processing will be subject to a 25% restocking fee. An order cannot be canceled if it's already being shipped.

3. Custom products (special orders) cannot be canceled once processing.

Customer satisfaction is our TOP PRIORITY. We will make every effort to assist you with your exchange/return; however, the final decision lies within the manufacturer's policy.

1. Please contact us before returning any item. Items returned to us WITHOUT our authorization will NOT be refunded or exchanged.

2. Returns will not be accepted without original packaging. We ONLY issue a FULL refund if shipping defective products or incorrect products by mistake and the products are unused and unassembled when returned.

3. Items that have been used or assembled cannot be exchanged or returned.

4. Custom made items or clearance/discontinued items cannot be returned if we are not at fault.

5. Shipping charge for original order is non-refundable.

6. A 50% restocking fee will be applied if the customer refuses the shipment when receiving the shipment if the products are not damaged, and the customer is responsible for both shipping costs (original Shipping and return shipping).

7. A 50% restocking fee will be applied to a returned order which is not for exchange and we are not at fault.

8. All items must be returned in their original packaging and are subject to our inspection at the time of arrival. In case the product is damaged when we receive the return, you will be charged the full price of the product as it appeared on the original order.

Color/Texture Disclaimer: Different screens and browsers have variations in how they display colors that are beyond our control. Colors, textures, stains, and grains may not be appropriately visualized on your screen as a result of these variations and other potential inaccuracies. We cannot guarantee that the product’s appearance as seen on your screen when viewing this site is 100% accurate. Additionally, natural wood products have inherent variations in the wood grain and other textures, patterns, or colors even when a sample is provided. There is no way to control this variation, and the final product may deviate from the sample and from the appearance seen on the website.

• When you place an order, you accept the limitations of not viewing samples or products in person prior to purchase. If you do not receive a sample prior to approving your order, you waive any potential claim of dissatisfaction with the texture, color, stain, or grain of the product. Please contact us if you would like to see materials, such vinyls, wood finishes, fabrics, and metal swatches, and we will happily provide samples for your consideration. For more information, please contact our customer service team.

• Re-Ordering:  Color options on our products may change from time to time.  When re-ordering products, customers should reaffirm their color choice as we are not responsible for mismatches.  

1. We reserve the right to replace or fix a product free of charge,  or provide a full or partial refund on a warranty claim.

2. All warranties cover only normal usage.

3. Warranties do not apply to damage resulting from delivery, misuse, abuse, or improper cleaning and maintenance. 

4. Customers assume responsibility for normal wear and tear.

5. Any warranty will be void if the product has been altered by a person or company.

6. If a problem should arise which you feel is covered by our Limited Warranty, contact customer service immediately. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Pictures and documentation supporting the claim are required. RestaurantPatioFurniture.com reserves the right to require defective parts to be returned upon request.

7. In general, we warrant our products to be free of defects in structure under normal usage and service for one year upon delivery to the customer. Half-year warranty applies to the following two categories –

• Solid Wood Tables Disclaimer: Butcher blocks, planks, live edge, and other types of solid wood tables kept in areas with humidity that is either too low or too high will naturally “move” over time. These movements may lead to cracking or warping and are an inherent risk of owning solid wood tables. These changes are not covered under the standard warranty as they are not considered manufacturing defects. During the manufacturing process, we take precautions to prevent the described changes from happening, but we cannot control naturally occurring processes in natural wood products or the humidity conditions they are used and stored in.

• Patio Furniture: Chairs, Tables, Stools

1. Specifications, availability, and prices of the products are subject to change without prior notice. We are not responsible for any typographical errors.

2. Restaurantpatiofurniture.com will not be responsible for any loss or damage, whether direct or indirect, sustained by using the site or associated with the products ordered from the site.

3. We do not accept any liability for non-availability or interruption of services during the use of the website.

4. We reserve the right to reject any order due to suspicion of fraud, delivery area limitations, and typographical errors.